Return Policy

Returning a product bought on zabadne.com.ng is simple.  If you are within 7 days of delivery you may return new  products if you desire.  Simply call 0700 0777 888 or email: info@zabadne.com.ng with your Order Number and the item that you want to return.

A product is in ‘new’ condition if it is in the original, unopened packaging along with the accessories and free gifts received with it.
General merchandise products (e.g., non-fashion.) must have the original and unbroken seal on the packaging.
Fashion products must have the original tags attached.

If your product has been opened, but you have discovered a defect, you may return the item within 7 days of delivery.  The following conditions apply:

Fashion products (e.g., shoes and apparel) – fashion that has proven defective may be returned.  Follow these simple steps to get your new product fast!
Send a picture of your defective product to info@zabadne.com.ng so that we can retrieve your product. 
Once the defect has been validated, we can process your preference of a replacement or a refund.
In the event that the defect is not validated, or the defect is due to user error, we may have to return the product back to you. 

General merchandise (except for mobile phones, tablets, laptops, and appliances) – general merchandise products that have proven defective may be returned. Follow these simple steps to get a working product fast!
Send a picture of all sides of your defective product to info@zabadne.com.ng so that we can retrieve your item.  Technology products must clearly display the product’s serial number.
Once the defect has been validated, we can repair your product.

General merchandise (mobile phones, tablets, laptops, and appliances) –
Mobile phones, tablets, laptops, and appliances – customers with products that develop defects within 7 days after delivery,, can return the products for repair. If defects develop after 7 days customer may be referred to service centers for warranty fulfillment.
Appliances (e.g., freezers and washing machines) – appliances that develop defects within 30 days after delivery will be serviced by a technical professional at the customer’s location..

All items are subject to Zabadne Quality Control upon return. In the event that the product condition is not good, a defect is not validated, or the defect is due to user error, we may have to return the item back to you. Please keep in mind that all product accessories, or bundle components, must be returned with the product.

REFUNDS

If you are unsatisfied with a product that you have paid for, and it is eligible for return, we are happy to issue you a voucher for future shopping on our site.
To preserve the safety of our customers and staff, we are unable to process cash refunds, as refunds are only processed electronically. After a product is retrieved, we refund the full cost of eligible purchases by transferring the entire amount to a Nigerian bank account.


Items not eligible for return

To preserve the safety of our customers and the integrity of our assortment, some items are not eligible for return after delivery: Personal hygiene items (combs, barrettes, hair curlers, hair wigs, hairpieces, and other similar products)

  • Cosmetic and other beauty products
  • Any form of underwear, including hosiery
  • Jewelry
  • Fragrances
  • Books
  • Toys

If you are located within Lagos - please contact our Customer Service team by emailing info@zabadne.com.ng or calling 0700 0777 888to arrange a Zabadne pick-up. 

Thank you for shopping on zabadne.com.ng, exists to provide access to diversity, offer the grace of ease, and the power of selection. To help people discover and experience the power of true freedom.